Before we reply,
we get to know
your game.
We learn what players ask, what your team wants us to say and which problems need your staff to step in. That gives us a sound place to start when a question comes in, and a clear person to turn to when it does not have an easy answer.
A player shouldn't
have to start over.
They may have reset a password, checked a receipt and followed your help article before writing in. Asking them to repeat those steps tells them nobody read the message. We look at the conversation first.
When the fix needs your systems or a decision from your staff, we pass along what the player said and what we have checked. Your team can take it from there without another round of questions.
How we get to know your gameIf the player has tried the usual steps, we begin with what happened next.
Our reply follows the guidance agreed with your team and says when something is still being checked.
When your staff need to act, they get the player's account of the problem and the work already done.
The questions
we can take on.
You decide what HRDx can answer and when someone in your own team needs to step in. Here is what that can look like when players write to you.
PAYING YOUR INTERNATIONAL TEAM
One monthly payment
to HRDx. We pay the team.
Where this is part of your agreement, you pay HRDx once a month for the service. We take care of payments to the people assigned to your work, together with any agreed benefits and support.
How the payment arrangement works- 01You pay HRDxOne agreed service payment each month.
- 02We pay the assigned teamYou do not need to pay each person separately.
- 03Agreed benefits and supportWe manage these where they form part of the arrangement.
BEFORE WE ANSWER FOR YOUR GAME
Show us how it works.
Your team knows how sign-in and purchases work, what changed in the latest update and where the usual guidance stops. We learn those details before speaking to players, then ask your staff to step in when the answer needs their access or judgement.
How we get startedIf a player says a paid pack is missing, what should we check before involving your billing team?
TALK TO HRDx